Useful Information
1. CALL BELL SYSTEM
There is a call bell system which rings around the house to alert our staff that you need help. This is operational twenty four hours per day. Points can be found in every room. There is also a necklace that can be worn in the garden.
2. COMPLAINTS PROCEDURE
We sincerely hope you never have cause to complain, if there is any thing you are unhappy about you must see Hayley Carpenter the manager or Beverley the owner as soon as possible. If we are unable to satisfy the problem you will need to contact C.Q.C. Please refer to later page headed complaints procedure.
3. ACTIVITIES
There is a diary situated on the antique sideboard before you go into the lounge, detailed in this diary are all forth coming events.
If there are outings that you are interested in, be sure to add your name to the list to ensure there is a place for you and so that the appropriate transport can be arranged.
We are always open for ideas and suggestions.
4. LIBRARY
The mobile library visits every three weeks and will take book requests.
5. NEWSPAPERS
Ask a member of staff if you wish to take a newspaper or a periodical.
6. TELEVISION
Sky is available if you wish to subscribe.
7. TELEPHONE
All rooms have a telephone point. Please ask if you would like to be connected. Sometimes it is possible to keep your own number.
8. VISITORS
Visitors are always welcome. There are no visiting restrictions providing other residents are not disturbed. Tea and coffee will be provided free. All other meals are available for a small charge and by arrangement. Refreshments can be taken any where in the house.
9. HAIRDRESSING
Our hair dresser is available Monday mornings and sometimes Tuesdays. Appointments are not required but do ask a staff member to be sure.
10. CASH
It is not necessary to keep large amounts of cash at St Denis Lodge. We prefer to put extras on your sundries account. Small amounts of cash can be obtained from the management at any time
11. SECURITY
All of the rooms can be locked if you wish. There is also a secure cabinet on the wall in your room for valuables.
12. PERSONAL BELONGINGS AND INSURANCE
Please feel free to bring in your own belongings to personalise your room. We are happy for pictures to be put on the walls. We do have insurance cover of £1000 to protect your belongings. If items exceed this value extra personal cover would be advisable.
13. POST
There is a post box in the front hall on top of the fish tank, please feel free to put your letters in the box and we will post them for you the same day. Stamps can be purchased from the office.
14. SHOPPING
We can arrange to take you shopping or alternatively you can give your shopping list to us and we will arrange the purchases on your behalf. Only local or internet shopping can be undertaken.
15. INTERNET
This is a great way to communicate with friends and relatives we would be delighted to help.
16. ALCOHOL
We have no objection to the keeping of alcohol for personal use. Wine is available with Sunday lunch and sherry before supper.
17. SMOKING
We are non smoking environment.
18. RELIGION
Church of England Holy Communion takes place monthly.
For all other religions we can request visits when ever required. Many of our residents attend services at local churches and we will be glad to assist with transport.
19. MENU CHOICE
For all meals there is a choice of dish, a member of staff will ask you the day before for your menu choice.
20.KEYWORKERS
You will be allocated a Keyworker for your stay here. Your keyworker will be your personal carer that will undertake various jobs for you such as help with tidying your clothes, nail cutting, local shopping, anything out of the daily routine of care which you may need assistance with.
21. TOILETRIES
We keep in stock various items of toiletries such as soap, toothpaste, tissues etc. You can purchase these or use your sundries account.
22. LAUNDRY
We will be happy to supply all your laundry requirements including dry cleaning
23. INSPECTIONS
St Denis Lodge is a privately owned Home. We are registered with C.Q.C (Care Quality Commission)
We have regular inspections which you are welcome to participate in if you so wish. Inspection reports can be found with our user guide located by the front entrance.
For more information try looking in our User Guide, Statement of Purpose and our Terms and Conditions. Our Inspection Report is always available. All of these can be found by the visitor book at the front door
Please do not hesitate to come to us however small the problem appears to you, we are always around and we do have time to talk.
